A leading provider of AI-powered mobile video surveillance and fleet safety solutions recently transitioned to Salesforce with CyberSource as its payment gateway. The company leveraged Chargent to process and manage payments within its Salesforce environment. As the company evaluated surcharging, it was not just looking for a way to recover credit card costs. It needed a compliant, operationally workable solution that would fit seamlessly into its existing environment while minimizing disruption to invoicing, reconciliation, and reporting.
A significant part of the challenge was the company’s payment mix. The company processes a high volume of single-use account (SUA) card transactions, adding complexity to surcharge eligibility and compliance. With many public entities relying on the company for their operations, accuracy and compliance were critical because a single mistake could undermine customer trust and relationships.
InterPayments and Chargent helped the company implement a customized surcharge program designed to maximize cost recovery while maintaining compliance with evolving regulations. InterPayments ensures surcharge accuracy by leveraging data from a broad range of BIN tables, or card identification datasets used to determine card type and eligibility. The program was designed to fit seamlessly into the company’s existing Salesforce environment and workflows, minimizing operational complexity and protecting the customer experience. Together, InterPayments and Chargent helped the company recover significant payment processing costs while improving visibility, strengthening controls, and simplifying surcharge management.
Improving Surcharge Visibility and Control
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Challenge |
Solution |
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The Challenge |
The Solution |
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The company processes a significant volume of single-use account (SUA) card payments, particularly from school districts. They needed a way to apply surcharges to both credit cards and SUA cards. |
InterPayments helped the company structure a surcharge program that included a best-practice pre-notification solution, allowing support for both credit card and SUA card transactions. This enabled the company to present the full payment amount upfront, improving transparency without complexity. |
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The company needed greater visibility into surcharge activity and reconciliation. |
Chargent manages transaction processing and reconciliation directly within Salesforce, while InterPayments oversees surcharge compliance and program management. InterPayments provides real-time transaction logs with surcharge details and eligibility data, plus tools to review activity and track fee savings over time. |
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Compliance requirements were especially important because many of the company’s customers are school districts and other public entities. They needed to minimize regulatory risk, ensure proper disclosures, and preserve customer payment choice. |
InterPayments delivers full compliance with all state, provincial, federal, and card brand requirements. The program leverages a multi-source card database to help reduce compliance risk, backed by contractual indemnification and annual compliance certifications. InterPayments helped the company implement a compliant cost recovery strategy while preserving lower-cost payment alternatives to support flexibility and reduce customer friction. |
Results
Pre-Surcharging Card Fees: $57,958
% of Credit Card Volume Surcharged: 60%
Estimated Total Savings: $36,702
Estimated Reduction in Fees: -63%
For merchants in the fleet technology and video surveillance industry, payment costs can significantly impact margins when they are not actively managed. The challenge is not simply implementing a surcharge, it is building a cost recovery strategy that both scales with complex payment environments that includes SUA cards and protects customer relationships.
Like many businesses in the industry, the company needed a scalable, compliant surcharge solution that could integrate seamlessly with its existing Salesforce ecosystem. InterPayments and Chargent provided a solution built around accurate surcharge calculation, detailed reporting, and ongoing compliance safeguards. The result was a stronger foundation for cost recovery within Salesforce, allowing the company to reinvest savings into long-term growth initiatives.
Interested in seeing how InterPayments can help your company? Contact us today.
To keep the topic of the article anonymous, identifying details have been changed.